Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Shop Pay. We also offer accelerated payment options such as PayPal Express, Venmo, Apple Pay, and Google Pay at checkout.
Please note that payment is only captured at the time of fulfillment, not when the order is placed. If your order contains backordered items, payment is captured before fulfillment unless we haven't confirmed with you first.
Q: Do you charge sales tax?
Sales tax applies to orders shipping within New York State and other states where required by law. Freeport Marine Supply does not collect sales tax on orders shipping outside of New York. The final tax amount is calculated at checkout.
If you are a tax-exempt business, please contact us at sales@freeportmarine.com before placing your order and provide the necessary exemption documents.
Q: Do you offer financing or payment plans?
A: Yes! We now offer installment payments through Affirm at checkout. Just select Affirm as your payment method during the checkout process to see if you qualify. For full terms and disclosures, please visit affirm.com/disclosures.
Q: Can I request a quote before placing an order?
A: Yes! If you need a formal quote for a bulk order or a specialized item, email sales@freeportmarine.com with the part number(s), quantity, shipping address, and any special requirements.
Q: Can I modify or cancel my order after placing it?
A: We cannot guarantee that orders can be modified after placement. Orders can only be changed before they are fulfilled. If you need to make changes, contact us as soon as possible. Orders with payment protection status from the payment provider cannot be modified. These must be canceled and re-ordered with the correct details.
Q: Why was my payment declined?
A: Payments may be declined due to:
- Incorrect billing details
- Insufficient funds
- Bank restrictions on the card
Please ensure your billing address matches your card issuer’s records. If the issue persists, try a different payment method or contact your bank.
Q: Can I place an order over the phone?
A: Yes. Our team can assist with placing an order by phone. We can create the order for you and send a secure checkout link for you to complete payment. Call us at 516-379-2610 and have your shipping details and part number(s) ready.
Q: Do you offer a price match policy?
A: Yes! Freeport Marine Supply offers price matching under specific conditions.
Eligibility:
- Local Competitors: Must be a physical store within 60 miles of Freeport, NY. The product must be in stock at both locations.
- Online Competitors: Must be an authorized dealer with verifiable pricing, and the product must be in stock.
Verification Requirements:
- Local Competitors: Photo of the price tag (with date, Manufacturer's Part Number, and pricing) or a catalog page with the publication year.
- Online Competitors: A direct URL showing price, MPN, product details, and availability.
How to Request a Price Match:
- In-Store: Provide proof to a team member for verification before purchase.
- Online: Contact customer service with proof via email or our contact form. We'll send you an invoice to complete through email.
Terms & Exclusions:
- Both Freeport Marine Supply and the competitor must have the product in stock.
- Price matches apply at the time of purchase only; retroactive adjustments are not permitted.
- Exclusions: Clearance, discontinued, used/refurbished items, flash sales, unauthorized dealers, and third-party marketplaces (except Freeport Marine Supply’s own merchant listings).
- Amazon Price Matching: We will match the price of items listed under our official Amazon account. Other sellers' prices will not be matched. To request an Amazon price match, contact us at sales@freeportmarine.com or call 516-379-2610. Please provide the Manufacturer's Part Number and/or URL for verification.
Q: What shipping options do you offer, and how much do they cost?
A: We provide both standard and expedited shipping through major carriers USPS and FedEx. Shipping costs vary based on weight, destination, and shipping method. Some items may have restricted shipping options due to their nature. If you are having trouble getting a shipping quote, please contact us.
Q: Do you offer same-day shipping?
A: Standard shipping orders placed before 2:00 PM ET on business days are typically processed the same day, depending on item availability. Expedited shipping orders placed before 1:00 PM ET on business days are also typically processed the same day.
For urgent orders, please call us at 516-379-2610 to confirm stock and processing time.
Q: Do you offer in-store pickup?
A: Yes! We offer free in-store pickup at our Freeport, NY location. Select "Pick Up In-Store" at checkout. You will receive an email when your order is ready. Please bring a valid ID and order confirmation email when picking up.
"Online Only" items are typically ready for pickup within 1–3 business days.
Q: Do you ship internationally?
A: International shipping is currently suspended until further notice.
Q: How do I track my order?
A: Once your order ships, you will receive a tracking link via email. You can also track your order through your account dashboard. If your order is partially shipped, you will receive multiple tracking numbers.
Q: Can I ship to a freight forwarder?
A: Yes, we do. However, once the package is received by the forwarder, we are not responsible for any loss or damage. Please note that some freight forwarder addresses may trigger our fraud detection system and flag orders as potential fraud.
Q: Can I pick up online-only items today?
A: No. Online-only items are shipped from our external warehouse. They typically arrive at our store within 1–3 business days. Even if you select in-store pickup, the 1–3 day timeline applies for these items.
Q: Can I combine online-only and in-store items in the same order?
A: Yes! If you choose to have the order shipped to your address, both in-store and online-only items can be combined in one shipment. However, if you select in-store pickup, the online-only items will follow the 1–3 day timeline, even though in-store items may be ready immediately.
Q: Will I be notified when my item is ready?
A: Yes, you’ll receive an email once your order has shipped or is available for pickup.
Q: What is your return policy?
A: Most items can be returned within 30 days of delivery, provided they are unused and in their original packaging/new condition. Some exclusions apply. See our Return Policy for details.
Q: Do you charge a restocking fee?
A: We typically do not charge restocking fees for items in new condition. However, items returned in used condition may be subject to restocking fees or return denial. Contact sales@freeportmarine.com for details.
Q: What if I receive a wrong or damaged item?
A: If your order arrives incorrect or damaged, please contact us immediately with your order number and clear photos of the issue.
Email us at sales@freeportmarine.com with photos showing the product, barcode (if applicable), or part number.
Q: Can I return a special order or custom-made item?
A: Special orders and custom-made items are non-returnable unless defective or incorrect due to our error.
Q: How can I determine if a part will fit my boat?
A: Check your boat’s specifications or contact our team for guidance before purchasing.
Q: Do you provide technical support for product installation?
A: While we do not offer installation services, our team can help you choose the right parts.
Q: Do you stock all products listed on your website?
A: Products displaying a stock quantity without an "Online Only" label are in stock at our warehouse. Our inventory is updated in real-time, but availability is subject to change.
Items marked as "Available for Order" with a lead time are typically sourced from an external warehouse or special-ordered from the manufacturer.
Products labeled "Online Only" are not stocked at our Freeport store but are available for shipping from a local warehouse. These items are usually ready for pickup within a few business days.
Made-to-order items are available only upon request.
Q: Do you sell replacement parts for older or discontinued boat models?
A: Yes! With over 85 years in the marine industry, we carry many hard-to-find parts. You can check our website or visit our eBay store for older stock.
For assistance, contact us with your boat’s make, model, and year, and we'll help you find the right part.
Can I request a product not listed on your website?
A: Yes! Email us with the product details, and we’ll try to source it for you.
Q: Do you offer bulk discounts for businesses?
A: Yes! We offer volume discounts for bulk orders.
For a quote, please email us at sales@freeportmarine.com with your business details, part numbers, quantities, and shipping information.
Q: Do you offer commercial or government contracts?
A: Yes! We supply marine parts to businesses, marinas, and government agencies. Contact us for contract pricing and vendor registration.
Q: Do you offer local delivery to marinas or businesses?
A: Same-Day Local Delivery may be available for eligible in-stock, non-hazardous items at eligible Nassau and Suffolk County addresses. Availability, delivery timing, and charges are shown at checkout. For assistance, contact us at sales@freeportmarine.com or call 516-379-2610.