Order Status:
Q: How can I check the status of my order?
A: You can check your order status by contacting us at sales@freeportmarine.com or using the live chat option at the bottom right of the page.
Q: Is there a specific timeframe for order processing and shipping?
A: Our standard processing time is 1-2 business days. Shipping times may vary, and you can get real-time updates through your tracking email or by contacting us.
Contact Information:
Q: What is the best way to reach your customer support?
A: For any inquiries or assistance, please contact us at sales@freeportmarine.com. You can also visit our contact page here.
Q: Do you have a physical store location in Freeport, NY?
A: Yes, we have a physical store located at 47 W Merrick Rd, Freeport, NY 11520. Feel free to visit us during our business hours or contact us for specific assistance.
Boating Questions:
Q: What safety equipment is essential for boating in New York State?
A: Essential safety equipment includes life jackets, a first aid kit, distress signals, and a fire extinguisher. Always check local regulations for specific requirements.
Q: Are there specific rules for boating in New York waters?
A: Yes, New York State has specific boating regulations. Make sure you're familiar with them, including speed limits, navigation rules, and equipment requirements.
Q: What types of cleaning and maintenance equipment do you recommend for boats?
A: We recommend marine-grade cleaning solutions, soft brushes, and quality maintenance tools to keep your boat in top condition. Consult our product listings for specific recommendations.
Q: Can you provide guidance on choosing the right dock lines for my boat?
A: Certainly! The right dock lines depend on your boat size and docking conditions. Feel free to contact us for personalized solutions.
Q: What lighting options do you offer for boats?
A: We offer a variety of marine-grade lighting, including navigation lights, deck lights, and underwater lights. Check our product listings for the specific options available.
Q: What foul weather gear do you recommend for boating in colder seasons in New York?
A: We recommend waterproof and insulated foul weather gear to stay warm and dry. Browse our selection for options suitable for colder boating conditions.